Refund Policy
Most of what you pay for is official fees and work carried out in person at Seychelles offices. Once that has started, it cannot be undone.
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Before we start
If you cancel before we have submitted anything to an authority or notary, we refund the full amount minus the payment provider's fee. Write to us by email or WhatsApp as soon as possible.
After we have started
Official fees paid to an authority are not refundable, and the service is considered rendered once the application has been submitted.
Searches with no result
When you order a certificate or search and the authority finds no entry or refuses to issue a certificate, the search has been carried out and paid for. The official answer is delivered to you and the order counts as completed.
Our mistakes
If something goes wrong on our side, we correct it at our own cost, including a new certificate or a new Apostille.
Ask before you order
Tell us which document it is, where it will be used and whether you hold the original. We reply with the route, the price and the time, usually the same business day.
Or directly:
WhatsApp +248 275 3440
welcome@apostille.sc